About Us

Our Brand Promise:

Buy with Confidence:

Our Fulfillment Guarantee:

Why We're Better:
We hope that you have some time to dedicate to reading this, because you won't believe the list of attributes that go into ensuring that your purchase experience is the very best that you have had on eBay and 

It all begins with the checkout. The checkout system allows you to specify a delivery address - home or gift address - and apply that to your purchase. Once it knows where the package is going, it knows what shipping options to provide you, whether you have to pay tax (we have a legal tax nexus in several states), and where to have the package shipped once the payment is received and processed. All customers must complete a checkout, and can then complete their payment.

Once you have completed your payment, you will get a payment confirmation Emailed to you. If you are paying with Paypal you will also get a Paypal Email confirmation, but we highly encourage you to ignore that - because again, we are better. The payment confirmation you receive from us will have the ACTUAL address you specified for shipping, and the ACTUAL amount paid for shipping and tax if applicable. At current Paypal is unable to provide this level of detail, so their Email will always have your registered address, and anything that is not 'item cost' is grouped into 'shipping'.

Our orders download live-time, so we are not at the mercy of things like internet or even power outages. That is how we can guarantee that 100% of our orders will ship within 1 business day.  All express orders are processed immediately and ship same day if they are placed before the last postal pickup of the day.  We do our best to ship as many other orders as possible on the same day also. 

From there your order will be professionally picked, packaged, and shipped by our experienced and expert staff. The staff at our dedicated shipping facility will carefully determine the appropriate packaging to meet any special needs for your parcel, and where possible, parcels are actually upgraded at no cost to you. While we do not tout this in our postings because it would be difficult to explain to non-qualifying customers without causing them to feel left out, the actual cost difference between a 1-2 pound Parcel Post package and a 1-2 pound Priority package is minimal. Since we are going through all this trouble to make sure this is your best transaction ever, we thought what the heck - we'll just ask the warehouse to upgrade all qualifying orders.  Yes, we automatically upgrade hundreds of shipments a day from standard to priority service at no charge to our customers.

What happens next is actually the most impressive part. Our system downloads the address you entered in checkout, compares it to the USPS and Fedex databases of deliverable addresses, and actually corrects and spelling, formatting, and other obvious errors. "Hwy" becomes "Highway", "8 st s" becomes "8th Street South" - and actually based on your zip code if you had just put "8 st" it would know that it should be south and again, it would change to "8th Street South". That might seem a little silly at first, but the first time it saves you from getting a returned package you'll realize exactly how spectacular it really is! The other thing it will do is pull the full 9-digit zip code (did you even realize you have a 9-digiti zip code???). So "90210" becomes "90210-2386" or some such number. And you ask why that is important? Because that is the carrier route, and it actually enables the USPS to sort your package more quickly, shaving up to an entire day off the delivery time! And once we have gone through all that trouble to save that time, we figured we might as well go the whole 9-yards, and we barcode the whole thing. Again - what does that do? It makes it so that the USPS can actually automate the sorting of your package entirely, which again saves up to an entire day off the delivery process. Yes, wow again. While we ALWAYS recommend upgrading your shipping service if there is a critical timeline looming, for shipments without dire deadlines, it is great to know that many of our Parcel Post shipments are actually delivered before our competitions' Priority packages!

Customer Care:
Our primary goal is to make your purchase as enjoyable as possible for you. To accomplish this goal, we have automated our operations and customer care to a high level. Answers to the most commonly asked questions can be found below. For clarification of any points, please Email us by clicking here.

Payment & Checkout
We are proud to accept credit cards like Visa, Master Card, and American Express, as well as PayPal, and money order payments in US dollars sent through the mail.  If you are purchasing through a channel partner like eBay or Amazon, please note that those marketplaces control the payment flow, and limit the payment methods we are able to offer to our customers there.  All purchases will receive instant notification of purchases. These notifications can be blocked by anti-spam measures, so we encourage all customers to complete the checkout immediately when purchasing. Credit cards such as Visa, MasterCard and American Express can be processed via Paypal and Google Checkout.

Shipping:
Each item has specific shipping alternatives listed. Our shipping costs closely match those incurred for packaging, labor, and postage charges. All packages ship from our warehouse in Tonawanda (Buffalo) New York, via USPS (United States Post Office) or Fedex. You will receive notification of package shipping within 1-business day of completing your purchase. 

Please choose the shipping alternative that best suits your need upon checkout. We ship approximately 50% of our orders on the same day they are received, so in many cases we cannot change shipping service levels because orders have already been processed.

Below are the time-in-transit estimates for the shipping services we offer. To calculate your anticipated delivery time, first determine the date your package will ship out, and then add the number of business-days in transit starting from the following day (the day a package ships is not considered the first day in transit):

DOMESTIC SHIPPING:
Economy (Parcel Post & First Class): 6-10 business days in transit

Expedited (Priority): 3-4 business days in transit

Express: 1 business day 

• Next business day to most locations. In some rural destinations it can be 2-days in transit. Please confirm when placing your order. USPS and Fedex may require authorized signatures to release packages, so all express shipments should be sent to a confirmed location where someone will be available to provide a signature.

CANADIAN SHIPPING: 
Canadian First Class Mail: 10-15 business days (2-3 weeks)

Canadian Priority Post: 6-10 business days (1-2 weeks) 

• Note that packages may be delayed in customs 

INTERNATIONAL SHIPPING:
International Economy (Parcel Post & First Class): 3-6 weeks

International Expedited (Priority): 2-3 weeks

• Note that packages may be delayed in customs 
Please note that our commitment to you is that we will ship to the address provided by the shipping service selected. The timelines provided above are estimates, and do not constitute a guarantee of delivery. If the address provided is undeliverable, or the service selected will not guarantee arrival within the timelines required, we must ask that customers recognize these issues. As well, we know that many customers specify a delivery address where they are not personally available to receive the package. For all such shipments, when the tracking indicates that the package has reached the delivery destination, the order is considered successfully delivered.

Tax:
Being located in Tonawanda NY we are obligated to charge state and county sales tax of 8.75% to state residents. Please note that this is a legal obligation, as this transaction will be deemed to have occurred in Tonawanda 14150. As we have grown over the past 10 years, we have established a physical presence and tax nexus in 10 states, and are now required to collect and remit taxes for these states also.  We are not responsible for collecting customs or duties related to international shipping.

Combined Shipping Discounts:
It is our pleasure to offer combined shipping discounts! We want you to come back and shop as often as you like, and this is our way of showing our appreciation for your business. When purchasing more than 1 item, shipping is automatically discounted to rock bottom rates based on the combined weight of the items in your shopping cart, and your shipping destination.  10 out of 10 birdies agreed that our rates are cheap cheap cheap!

Terms of Sale:
Purchase and payment to BlockBuster Costumes, LLC shall constitute an offer.  Acceptance of the offer is deemed to occur when the order has shipped.  Shipping updates are provided by manual system updates, and BlockBuster Costumes, LLC will endeavor to complete such updates within 1 business day.  The delay of such updates will not affect the status of acceptance.  Once an offer has been made, it cannot be revoked until accepted or rejected by BlockBuster Costumes, LLC.  Once accepted, all sales are final. BlockBuster Costumes, LLC sells to adults only, and unless otherwise expressly stated, the minimum age recommended for the majority of products on our website in 12 years of age. The minimum recommended age for adult products is 18 years of age. Due to the intimate nature of many of the items we sell, we are unable to accept returns.  We will do our best to work with our customers, and we ask that our customers work with us in arriving to a fair conclusion to any and all potential issues.

Returns & Exchanges:
In the unfortunate circumstance of an item being received damaged or defective, please contact customer service through CustomerService@blockbustercostumes.com and we will work with you on getting a replacement.  Refunds will be only offered if the item is out of stock or no longer available.  In some cases we will need the item returned back to us and may ask at our discretion. We require this under circumstances where we feel the need to inspect the product for damage and work with our suppliers on the issue.

Please note that we work very hard to ensure that our customers receive their purchases with the best experience possible.  We ask our customers to understand that once an item has shipped, we have invested in the transaction.  As such, if there are no anomalies with the purchase (e.g. if you receive the correct item, all contents are accounted for, it is in the condition you expect, and we have met the terms of the purchase), we ask that you keep this in mind when requesting returns.

We are happy work out amicable resolutions with any customer who asks, and we hope that you share that spirit.  It is usually more of a win/win to work together in resolving an issue via exchange or courtesy credit.  Please note that we can never recover shipping and handling charges, so we are unable to refund these charges under any circumstances once an order has shipped.  

For returns we will need to be contacted to process a return within 30 days of your invoice date. In cases where we request and receive the product back in it's original packaging like new condition, we will issue a refund via the original payment method for 80% the item price. This is due to a 20% restocking fee. that we keep to cover our costs picking, shipping and then processing the return on the item. If you did not open the shipping packaging we can issue a 90% refund minus a 10% restocking fee. The credit will be processed within 14 days from when we receive said item.   

Please note that we provide very detailed information about the sizes of the costumes we sell on our website.  Please check our posted size chart for a complete and detailed list of all costume sizes for boys, girls, teens, men, women, babies, and even pets.  Misunderstandings of costume sizes lead to more requests for exchanges than any other issues, so please be sure to review in detail and ask us if you have any questions.  We are here to help!

BlockBuster Costumes also reserves the right to resolve marketplace errors by cancelling and/or refunding orders, and we will not be held accountable for errors in description and/or price on 3rd party marketplaces.

Marketplaces Feedback Policy:
Your satisfaction is our top priority. If you are dissatisfied for any reason please let us know before resorting to negative feedback. Your concerns will be addressed. Positive feedback is left for our customers automatically upon receipt of their positive feedback. Neutral and negative feedback comments ARE NOT necessary. We will always go above and beyond to fulfill our commitments, but because we rely on the USPS and other partners there is always a chance that something will go wrong. In those cases, just let us know and give us an opportunity to correct the problem.

Privacy Policy and Security:
Our Privacy Policy is designed to assist you in understanding what information we collect, how that information is treated, and protected.

When you purchase from our website or through a channel partner like eBay and Amazon, you will have a number of options for making payment. If paying online, Google Checkout and Paypal are the two options that will process credit card payments, and we encourage you to read the security and protection policies of these two service providers. For your convenience we will provide a summary below.

Your confidential financial information is kept secret from us at all times. Neither Google Checkout nor Paypal disclose any sensitive customer information to us for any reason. Your credit card or banking information is fully protected by Google and Paypal.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND WHY?
We collect and maintain a variety of Personal Information about You to enable Us to provide You with the best service. “Personal Information” is information about You by which You may be identified. We currently collect Personal Information through e-mail and various online inquiry forms on Our Website. The Personal Information we collect and maintain about you includes:

·         your name

·         you address

·         your email address

·         your phone number

We only collect Personal Information that you voluntarily provide to us.* We also use Your Personal Information for other things that may include, but are not limited to, the following:

• Contacting You
We may use Your Personal Information to communicate with You in the event We have any questions with regard to any online inquiry You may have or if, in accord with Our Terms and Conditions, We need to contact you. We may also contact You to tell You about products and services provided by Our Partners, other affiliates and other third-party organizations.

• Interactions
Each time You interact with Our Website, the details of Your interaction are collected and retained by Us.

• Correspondence
We intend to retain any correspondence, including facsimiles, mail and e-mails, set to Us. We also may retain correspondence such as customer service e-mails from Us to You. We may delete such records over time.

WHAT GENERAL INFORMATION DO WE COLLECT FROM YOU AND WHY?
“General Information” is information about You or Your activities on Our Website that does not identify You personally. When You use the Internet, Your web browser or software may communicate certain information to the host websites You visit. This information may include the unique number assigned to Your server or Internet connection, the capabilities and features of Your computer, Your mobile device, Your geographic location, and Your movement and activity within a particular Site. We use this General Information to generate statistics about visitors to Our Website. The methods used to collect this information may include:

• Use of IP Address
IP addresses are numbers that are automatically assigned to Your computer, and, if associated with other individually identifiable information, could be considered personal information. Your user IP address information is used only for Our internal tracking and analytical purposes.  An IP address is not personal, and cannot be used to contact you.

• Use of Cookies
Cookies are a standard technology used by commercial web services to store small pieces of information on your hard drive by sending a small string of text to your browser. They make Your use of Our Website more pleasing and efficient by “personalizing” Your user interface, for example, or identifying which parts of a site You have previously visited. They also enable Us to pre-populate, or automatically fill out, forms and schedules, or to assist You in visiting multiple pages within Our Website during the same session without having to re-enter your password multiple times. For Your convenience, We also use longer-lasting cookies to display Your email address on Our sign-in form so that You do not have to retype your email address each time You log in to Your Account on any of Our Website. Cookies enable us to tailor the information You receive and to assist our Partners by identifying You as having an Account with Us (we do not do this, so should we delete?). Most web browsers automatically accept cookies, unless You have configured Yours not to accept them. In order for Us to provide You with services on Our Website, Your browser must accept cookies, as they are essential for site administration and security. We do not use cookies either to collect individually identifiable information or to collect non-individually identifiable information using a cookie that is combined with a personal identifier.

• Web Beacons
Small graphic images or web programming code called web beacons (also known as “pixel tags” or “clear GIFs”) may be included on the pages of the Website and in email messages We send you. Web beacons or other similar technologies may be used for a number of purposes, such as to count visitors to the Website, monitor how traffic navigates throughthe Website or to count how many particular articles or links posted on the Website were actually viewed.

• Mobile Device Identifiers
Certain mobile service providers uniquely identify mobile devices and We may inadvertently capture specific mobile information if you access the Website through a mobile device. Our Website does not require or use geo-specific information from mobile devices, but We do, however, receive device IP Address information that may give a rough location of the device.

• Embedded Scripts
An embedded script is programming code designed to collect information about Your use of this Website, such as the links you click on. The code is temporarily downloaded to Your computer from Our web server or a third party provider, is active only while You are connected to the Website and is deactivated or deleted once You leave the Website.  We do not keep or make use of information gathered by Embedded Scripts.

HOW WE USE YOUR INFORMATION
The information We collect is used to (i) to respond to Your inquiries; (ii) provide customer services and resolve any complaints; (iii) improve Our Website and service and resolve any technical problems; (iv) communicate with You concerning the products and services offered on the Website by Us or any of Our Partners; (v) cross-reference with other Personal Information that We have acquired about You or may acquire about You through other sources; (vi) create aggregate data; (vii) ensure compliance with the Our Terms of Use; and (viii) comply with any applicable laws and regulations. We may provide Your information to government officials and agencies as required by law, and Partners as part of business operations, transaction processing, and marketing efforts, as identified below. For purposes of this Privacy Policy, “Partner” shall mean any person or entity with whom We enter into any kind of business transaction who is under an obligation to Us to use reasonable care to keep Personal Information confidential.

DISCLOSURE OF INFORMATION WE COLLECT
Except as provided in this Privacy Policy, We will not sell, trade, or disclose to third parties any Personal Information obtained by Us through Our Website or from Our Partners about You. If disclosed in accordance with this Privacy Policy, we cannot control, and are not responsible for, the manner in which any of such companies and other entities use Your Personal Information. We may disclose Personal Information (i) that We in good faith believe is necessary or appropriate to cooperate in investigations of fraud, intellectual property infringements or other activity that is illegal or may expose Us or You to legal liability, or to conduct investigations of violations of the Our Terms of Use; (ii) when required by law or to comply with a court order, subpoena, search warrant or other legal process; (iii) to comply with legal, regulatory or administrative requirements of governmental authorities (including, without limitation, requests from the governmental agency authorities to view Your Personal Information); (iv) to protect and defend Us, Our subsidiaries and affiliates and any of their officers, directors, employees, attorneys, agents, contractors and partners, in connection with any legal action, claim or dispute; (v) to prevent imminent physical harm; (vi) to share aggregated statistical or demographic data with Our affiliates, Partners or for public relations (this aggregated information is not tied to Personal Information); (vii) to provide data, including Personal Information about You, with Our affiliates, subsidiaries and Partners; (viii) to sell or otherwise provide to third parties in the event of a bankruptcy or liquidation; and (ix) to sell or otherwise provide to third parties in the event of a future merge or acquisition by another company. In the event We merge or are acquired by another company, the successor company will have access to Your Personal Information in order to continue to provide services, but would continue to be bound by this Privacy Policy unless and until it is amended as described in the subsection labeled “Changes to this Privacy Policy” below.

HOW WE PROTECT INFORMATION WE COLLECT
At times, We offer secure Web pages to collect certain kinds of user information and We store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on Our system. Although no computer system is completely secure, We believe the measures implemented on Our Website reduce the likelihood of security problems to a level appropriate to the type of data involved. All credit card and payment info is passed through our system in encrypted format to our payment processor and is at no time stored within our system or viewed by us.

HOW LONG WE KEEP USER INFORMATION
We generally keep user data on Our server or in Our archives for as long as We reasonably need it. We may alter this practice according to changing requirements. For example, We may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely.

Data management requests are administered in an orderly manner to the extent feasible and within Our direct control. Please note that We have greater control over recently collected data than over archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests. In those cases, Our general data retention policy applies.

PERSONAL CHOICE IN THE DISCLOSURE OF YOUR INFORMATION
If You do not want Us to share Your Personal Information with Our Partners for marketing purposes, or if You do not want to receive certain communications and offers from Us You can “opt out” of such sharing, communications and offers by contacting Us by email at CustomerService@blockbustercostumes.com or write Us at:

BlockBuster Costumes

550 Filmore Ave.

Tonawanda, NY 14150

If You believe that any Personal Information collected by Us about You is not correct or has changed, please send an e-mail message to CustomerService@blockbustercostumes.com explaining the correction or change and providing any relevant confirmation or reference number.

SPECIAL NOTE ABOUT CHILDREN
Our Website is targeted primarily for use by persons 18 years of age and older. We do not currently market to or create special areas for use by children. Accordingly, We do not knowingly collect age identifying information, nor do We knowingly collect any Personal Information from children under the age of 13 years. However, We hereby advise all visitors to Our site under the age of 13 not to disclose or provide any Personal Information on Our Website. In the event that We discover that a child under the age of 13 has provided Personal Information to Us, in accordance with the Children’s Online Privacy Protection Act (please see the Federal Trade Commission’s website at www.ftc.gov for more information about this Act), We will delete the child’s Personal Information from Our files to the extent technologically possible.

CHANGES TO THIS PRIVACY POLICY
By Using Our Website, You agree to this Privacy Policy. We reserve the right to change, modify or amend this Privacy Policy at any time. If we modify our Privacy Policy, we will update the “Date Last Modified” and such changes will be effective upon posting. If we make material changes to this Privacy Policy, we will notify you by posting a notice on the Website, Your “Control Panel,” or by sending you a notice to the e-mail address we have on file for you. Any revised Privacy Policy will only apply prospectively to Personal Information collected or modified after the effective date of the revised policy.

FAQ - FREQUENTLY ASKED QUESTIONS 
At BlockBuster Costumes we want to ensure that you have access to any and all information you may want to know. To this end we have developed our automated communications function for order confirmations and shipping status updates, as well as the comprehensive resource list above. Still, we recognize that some people want to know more! The following addresses our most commonly asked questions, and will be updated periodically.

How can you sell so cheap?
We have a global network or manufacturers & importers working to bring you the best pricing possible, and also source deals from overstock, bankruptcy, and other liquidation opportunities! 
What is the condition of the products you sell?
All of our items are new in package, directly from the manufacturers. 
I have purchased or won the item - Now what?
Go on through the checkout at your earliest convenience. All information is provided for you there.
Can I buy more of these at the same price?
Yes and no. If you have purchased from our website or Amazon, then we can certainly sell you another at the same price, and discount the shipping of the second item by 50%! If you have purchased through eBay or through an auction, then you can win another item for the same price if you like, or you can purchase immediately through our website, Amazon, or eBay stores.
What payment methods do you accept?
We are pleased to accept credit cards like Visa, MasterCard and American Express, as well as Paypal and Money Orders or certified checks in USD! 
Do you combine shipping for multiple auctions?
Of course! We want you to buy as much as you like, and tell everyone what a great deal you got! Items will be combined in the checkout and discount applied at that time. PLEASE DO NOT MAKE PAYMENT UNTIL YOU HAVE PURCHASED ALL OF THE ITEMS YOU WOULD LIKE. 
What are my shipping costs?
Shipping charges for all items are listed in the shipping sections of the product pages and in the shopping carts. Please carefully choose the appropriate shipping method from the options available at checkout because it cannot be changed after payment.  
How long does shipping take?
All orders received before 8AM EST are shipped same day.  All express orders received by 2PM EST are shipped same day.  We do our best to get as many orders out on the same day they are purchased.  Orders that do not ship the same day will ship the following business day. 
Do you charge sales tax?
Sorry - Sometimes there is just no way around it. We charge in-state New York residence the New York State and county sales tax for Tonawanda 14150.
Why didn't I receive an invoice or other Emails?
Welcome to the wonderful world of spam blocking. The easiest thing for you to do is initiate the checkout from the item page where you purchased.  You can also Email us at CustomerService@BlockBusterCostumes.com, and add the domain blockbustercostumes.com and the address CustomerService@blockbustercostumes.com to your safe sender list (whitelist).