- About Us
BlockBuster Costumes is dedicated to upholding the highest standards for online transactions including quality merchandise, expeditious shipping, exceptional customer service, uncompromised privacy and security, and complete order transparency. Please click below to read our store policies.
Our Brand Promise:
Buy with Confidence:
Our Fulfillment Guarantee:
Why We're Better:
It all begins with the checkout. The checkout system allows you to specify a delivery address - home or gift address - and apply that to your purchase. Once it knows where the package is going, it knows what shipping options to provide you, whether you have to pay tax (we have a legal tax nexus in several states), and where to have the package shipped once the payment is received and processed. All customers must complete a checkout, and can then complete their payment.
Once you have completed your payment, you will get a payment confirmation Emailed to you. If you are paying with Paypal you will also get a Paypal Email confirmation, but we highly encourage you to ignore that - because again, we are better. The payment confirmation you receive from us will have the ACTUAL address you specified for shipping, and the ACTUAL amount paid for shipping and tax if applicable. At current Paypal is unable to provide this level of detail, so their Email will always have your registered address, and anything that is not 'item cost' is grouped into 'shipping'.
Our orders download live-time, so we are not at the mercy of things like internet or even power outages. That is how we can guarantee that 100% of our orders will ship within 1 business day. All express orders are processed immediately and ship same day if they are placed before the last postal pickup of the day. We do our best to ship as many other orders as possible on the same day also.
From there your order will be professionally picked, packaged, and shipped by our experienced and expert staff. The staff at our dedicated shipping facility will carefully determine the appropriate packaging to meet any special needs for your parcel, and where possible, parcels are actually upgraded at no cost to you. While we do not tout this in our postings because it would be difficult to explain to non-qualifying customers without causing them to feel left out, the actual cost difference between a 1-2 pound Parcel Post package and a 1-2 pound Priority package is minimal. Since we are going through all this trouble to make sure this is your best transaction ever, we thought what the heck - we'll just ask the warehouse to upgrade all qualifying orders. Yes, we automatically upgrade hundreds of shipments a day from standard to priority service at no charge to our customers.
What happens next is actually the most impressive part. Our system downloads the address you entered in checkout, compares it to the USPS and Fedex databases of deliverable addresses, and actually corrects and spelling, formatting, and other obvious errors. "Hwy" becomes "Highway", "8 st s" becomes "8th Street South" - and actually based on your zip code if you had just put "8 st" it would know that it should be south and again, it would change to "8th Street South". That might seem a little silly at first, but the first time it saves you from getting a returned package you'll realize exactly how spectacular it really is! The other thing it will do is pull the full 9-digit zip code (did you even realize you have a 9-digiti zip code???). So "90210" becomes "90210-2386" or some such number. And you ask why that is important? Because that is the carrier route, and it actually enables the USPS to sort your package more quickly, shaving up to an entire day off the delivery time! And once we have gone through all that trouble to save that time, we figured we might as well go the whole 9-yards, and we barcode the whole thing. Again - what does that do? It makes it so that the USPS can actually automate the sorting of your package entirely, which again saves up to an entire day off the delivery process. Yes, wow again. While we ALWAYS recommend upgrading your shipping service if there is a critical timeline looming, for shipments without dire deadlines, it is great to know that many of our Parcel Post shipments are actually delivered before our competitions' Priority packages!
Payment & Checkout
Please choose the shipping alternative that best suits your need upon checkout. We ship approximately 50% of our orders on the same day they are received, so in many cases we cannot change shipping service levels because orders have already been processed.
Below are the time-in-transit estimates for the shipping services we offer. To calculate your anticipated delivery time, first determine the date your package will ship out, and then add the number of business-days in transit starting from the following day (the day a package ships is not considered the first day in transit):
Expedited (Priority): 3-4 business days in transit
Express: 1 business day
• Next business day to most locations. In some rural destinations it can be 2-days in transit. Please confirm when placing your order. USPS and Fedex may require authorized signatures to release packages, so all express shipments should be sent to a confirmed location where someone will be available to provide a signature.
Canadian Priority Post: 6-10 business days (1-2 weeks)
• Note that packages may be delayed in customs
International Expedited (Priority): 2-3 weeks
• Note that packages may be delayed in customs
Combined Shipping Discounts:
Terms of Sale:
Returns & Exchanges:
Please note that we work very hard to ensure that our customers receive their purchases with the best experience possible. We ask our customers to understand that once an item has shipped, we have invested in the transaction. As such, if there are no anomalies with the purchase (e.g. if you receive the correct item, all contents are accounted for, it is in the condition you expect, and we have met the terms of the purchase), we ask that you keep this in mind when requesting returns.
We are happy work out amicable resolutions with any customer who asks, and we hope that you share that spirit. It is usually more of a win/win to work together in resolving an issue via exchange or courtesy credit. Please note that we can never recover shipping and handling charges, so we are unable to refund these charges under any circumstances once an order has shipped.
For returns we will need to be contacted to process a return within 30 days of your invoice date. In cases where we request and receive the product back in it's original packaging like new condition, we will issue a refund via the original payment method for 80% the item price. This is due to a 20% restocking fee. that we keep to cover our costs picking, shipping and then processing the return on the item. If you did not open the shipping packaging we can issue a 90% refund minus a 10% restocking fee. The credit will be processed within 14 days from when we receive said item.
Please note that we provide very detailed information about the sizes of the costumes we sell on our website. Please check our posted size chart for a complete and detailed list of all costume sizes for boys, girls, teens, men, women, babies, and even pets. Misunderstandings of costume sizes lead to more requests for exchanges than any other issues, so please be sure to review in detail and ask us if you have any questions. We are here to help!
BlockBuster Costumes also reserves the right to resolve marketplace errors by cancelling and/or refunding orders, and we will not be held accountable for errors in description and/or price on 3rd party marketplaces.
Marketplaces Feedback Policy:
When you purchase from our website or through a channel partner like eBay and Amazon, you will have a number of options for making payment. If paying online, Google Checkout and Paypal are the two options that will process credit card payments, and we encourage you to read the security and protection policies of these two service providers. For your convenience we will provide a summary below.
Your confidential financial information is kept secret from us at all times. Neither Google Checkout nor Paypal disclose any sensitive customer information to us for any reason. Your credit card or banking information is fully protected by Google and Paypal.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND WHY?
· your name
· you address
· your email address
· your phone number
We only collect Personal Information that you voluntarily provide to us.* We also use Your Personal Information for other things that may include, but are not limited to, the following:
• Contacting You
WHAT GENERAL INFORMATION DO WE COLLECT FROM YOU AND WHY?
• Use of IP Address
• Web Beacons
• Mobile Device Identifiers
• Embedded Scripts
HOW WE USE YOUR INFORMATION
DISCLOSURE OF INFORMATION WE COLLECT
HOW WE PROTECT INFORMATION WE COLLECT
HOW LONG WE KEEP USER INFORMATION
Data management requests are administered in an orderly manner to the extent feasible and within Our direct control. Please note that We have greater control over recently collected data than over archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests. In those cases, Our general data retention policy applies.
PERSONAL CHOICE IN THE DISCLOSURE OF YOUR INFORMATION
550 Filmore Ave.
Tonawanda, NY 14150
If You believe that any Personal Information collected by Us about You is not correct or has changed, please send an e-mail message to CustomerService@blockbustercostumes.com explaining the correction or change and providing any relevant confirmation or reference number.
SPECIAL NOTE ABOUT CHILDREN
FAQ - FREQUENTLY ASKED QUESTIONS
How can you sell so cheap?