Returns & Exchanges
In the unfortunate circumstance of an item being received damaged or defective, please contact customer service through CustomerService@blockbustercostumes.com and we will work with you on getting a replacement. Refunds will be only offered if the item is out of stock or no longer available. In some cases we will need the item returned back to us and may ask at our discretion. We require this under circumstances where we feel the need to inspect the product for damage and work with our suppliers on the issue.
Please note that we work very hard to ensure that our customers receive their purchases with the best experience possible. We ask our customers to understand that once an item has shipped, we have invested in the transaction. As such, if there are no anomalies with the purchase (e.g. if you receive the correct item, all contents are accounted for, it is in the condition you expect, and we have met the terms of the purchase), we ask that you keep this in mind when requesting returns.
We are happy work out amicable resolutions with any customer who asks, and we hope that you share that spirit. It is usually more of a win/win to work together in resolving an issue via exchange or courtesy credit. Please note that we can never recover shipping and handling charges, so we are unable to refund these charges under any circumstances once an order has shipped.
For returns we will need to be contacted to process a return within 30 days of your invoice date. In cases where we request and receive the product back in packaging like new condition, we will issue a refund via the original payment method for 80% the item price. This is due to a 20% restocking fee that we keep to cover our costs picking, shipping and then processing the return on the item. The credit will be processed within 14 days from when we receive said item.
Please note that we provide very detailed information about the sizes of the costumes we sell on our website. Please check our posted size chart for a complete and detailed list of all costume sizes for boys, girls, teens, men, women, babies, and even pets. Misunderstandings of costume sizes lead to more requests for exchanges than any other issues, so please be sure to review in detail and ask us if you have any questions. We are here to help!
BlockBuster Costumes also reserves the right to resolve marketplace errors by cancelling and/or refunding orders, and we will not be help accountable for errors in description and/or price on 3rd party marketplaces.