* Same-day shipping for all domestic standard, priority and express orders placed by 8AM Eastern Standard Time reflects a promised delivery time based on orders shipping that day.  If a domestic order placed by 8AM Eastern Standard Time cannot be shipped out that day, it will be shipped to arrive by the timelines indicated below if it had shipped that day.

Each item has specific shipping alternatives listed. Our shipping costs closely match those incurred for packaging, labor, and postage charges. All packages ship from our warehouse in Tonawanda (Buffalo) New York, via USPS (United States Post Office), UPS or Fedex. Our guarantee is to ship within 1 business day. We do ship on many weekends during peak seasons, but the guarantee is to ship within 1 business day. You will receive notification of package shipping within 1-business day of completing your purchase, and the time in transit given in the checkout (and below) will start on the following day. So if you order on a Sunday, your order will ship on Monday, and Tuesday is then considered the first day in transit. An express order with 1-2 business days shipping transit time is expected to be delivered on or before Wednesday. 

Please choose the shipping alternative that best suits your need upon checkout. We ship approximately 50% of our orders on the same day they are received, so in many cases we cannot change shipping service levels because orders have already been processed.
If any item(s) are unable to ship in an order with more than one item, the available item(s) will ship and the un-shipped item(s) will be refunded. If you would rather have your entire order cancelled due to a shortage of any item(s), you must email with subject line “Please only ship my order if complete”, and include your order details.

Some large orders may be labeled as being outside standard consumer purchases and will automatically be reviewed, verified, and approved when accepted.

*While some stadard consumer purchases may offer free shipping, orders considered as being outside standard consumer purchases may incur additional shipping charges.*
Below are the time-in-transit estimates for the shipping services we offer. To calculate your anticipated delivery time, first determine the date your package will ship out, and then add the number of business-days in transit starting from the following day (the day a package ships is not considered the first day in transit):

Economy (Parcel Post & First Class): 6-10 business days in transit

Expedited (Priority): 3-4 business days in transit

*Express: 2 Business Day transit 


Canadian First Class Mail: 10-15 business days (2-3 weeks)

Canadian Priority Post: 6-10 business days (1-2 weeks) 

• Note that packages may be delayed in customs 

International Economy (Parcel Post & First Class): 3-6 weeks

International Expedited (Priority): 2-3 weeks

• Note that packages may be delayed in customs 

Please note that our commitment to you is that we will ship to the address provided by the shipping service selected. The timelines provided above are estimates, and do not constitute a guarantee of delivery. If the address provided is undeliverable, or the service selected will not guarantee arrival within the timelines required, we must ask that customers recognize these issues. As well, we know that many customers specify a delivery address where they are not personally available to receive the package. For all such shipments, when the tracking indicates that the package has reached the delivery destination, the order is considered successfully delivered.

Being located in Tonawanda NY we are obligated to charge state and county sales tax of 8.75% to state residents. Please note that this is a legal obligation, as this transaction will be deemed to have occurred in Tonawanda NY. We are not responsible for collecting customs or duties related to international shipping.
*Orders placed on 12/21/2019 with express shipping are guaranteed for delivery on 12/24/2019. If your order will not arrive in time, it will be cancelled and refunded.